One of the primary challenges was designing a website that aligned with GreenShield’s new First Step brand and user goals while maintaining flexibility for future updates. Another key challenge stemmed from a lack of clarity on how end user would interact with the platform and how their engagement would be measured. Furthermore, the partnership with GreenShield presented additional complexities, as their long-term business objectives (such as licensing content to corporations) didn’t completely align with the users' goals (learning, engagement, and mental health improvement).
From a business perspective, the KPIs included:
- Increasing corporate licenses to access the content for employee wellness programs.
- Determine a business model for revenue outside of the relationship with GreenShield Insurance
- Measuring individual user engagement with the content.
- Continuously creating new content modules for ongoing user interaction.
From a user perspective, the goals were:
- Helping users better understand mental health.
- Enabling users to earn certificates of completion to share with others.
- Providing a platform that would improve attitudes toward mental health, encouraging open conversations and offering a foundation for further discussions.
From a technical persective, the goals were:
- Ensure Empaath team could add/edit/delete content within the solution.
- Determine technical considerations for content to be served via www.takethefirststep.me option and alternatives.
- Enable flexibility of the database to consider users from multilple companies being able to access unique content by company.